Scam GP telephone calls

Posted on January 30th, 2025

Please be aware of recent reports of members of the public receiving a call appearing to be from their GP asking them to press a button to update their details. Some of these messages suggest that if the person does not update their details, they will be removed from the GP practice list.​​​​​​​

What happens?

These calls:

• Ask recipients to press a button to update their personal details.
• Claim that failure to do so will result in removal from the GP practice list.
• Sometimes include a link to click.
• May display a foreign location, such as Spain, on the caller ID.

What to do

• If you receive a telephone call from an unknow number asking you to update your details, hang up.
• Do not provide any details or press a number on your handset.
• If you receive a scam telephone call, you can report this to Police Scotland on 101.
• Find out more about scam telephone calls on the National Cyber Security Centre website

For more information please visit NHS Counter Fraud Services