Welcome to Riverside Medical Practice

With patients’ needs at the heart of everything we do, our website has been designed to make it easy for you to gain instant access to the information you need. As well as specific practice details such as opening hours and how to register, you’ll find a wealth of useful pages covering a wide range of health issues along with links to other relevant medical organisations.

Please assist our receptionists when you are asked for what may seem like personal details – the information is to help the doctor, nurse or healthcare assistant who is going to be dealing with your problem. All staff are bound by confidentiality protocols.

Public Holidays & Closure Dates

In line with all of NHS Highland, our GP practice will be closed on the following dates:

2025-26

• Thursday 25th December 2025
  Christmas Day
• Friday 26th December 2025
  Boxing Day
• Thursday 1st January 2026
  New Year’s Day
• Friday 2nd January 2026
  Public Holiday

Should you require medical attention on any of the above dates, please contact NHS 24 on 111

Diabetes Care

Diabetic care has previously been delivered by the practice under an Enhanced Service commissioned by NHS Highland. Enhanced Services are a means by which Health Boards can contract with practices to deliver services which are out-with the core GP contract.

Unfortunately, NHS Highland have withdrawn this Enhanced Service and have not issued an acceptable alternative.

We therefore have to refer a cohort of our patients to the consultant-led diabetes service at Raigmore hospital, and they will be responsible for the continued diabetic care.

Patients that we are having to refer to the diabetic service come under one, or more, of the categories below:

• Diabetics on Insulin.
• On another injectable medication.
• On three or more oral medications.
• On two or more oral medications with an HbA1c of 58 or above.

For all patients whose care will remain with the practice, your diabetic monitoring will now continue as an annual, instead of 6 monthly, review. We will contact you annually, on or around your month of birth, to ask you to arrange your review appointment.

It is a source of regret and frustration to Riverside Highland Medical Group that we are unable to continue to deliver these services locally. It is hoped NHS Highland may in the near future choose to contract this work back to General Practice in a viable way.

Active Practice

Riverside Medical Practice are delighted that we are now part of “Active Practice”. One of our trainee GP’s set all of our colleagues a step challenge in January, the competition was fierce! This played a huge part us in gaining this title. Thank you Dr Forbes! Please click here for some useful links and videos to get yourself moving more.

Community Link Worker Team – Available in the Practice

One of the services that you have available within our Practice is Community Link Workers.  Please click on the link below to watch a short video about the service they offer. If you feel this service could be useful for you, please call the practice to make a telephone appointment with one of our GPs to discuss a referral.

“All information patients share with the Community Link Worker Team is treated confidentially. However, if there is a risk of harm to an individual, or of harm to others, then the CLW team have a duty to share that information with an appropriate referral organisation, such as the GP Practice, Emergency Services, or Mental Health services.”

Vaccination & Immunisation Update

In line with NHS Highland direction, your GP will no longer be responsible for the delivery of vaccinations and immunisations effective 1st March 2023.

After Wednesday 1 March 2023, NHS Highland will take responsibility for delivering ALL vaccines and immunisations in the community as part of a national vaccination transformation programme. Patients eligible for vaccination will be invited via letter to attend or book the appointment.

Patients can direct questions about child or adult immunisations to the NHS Highland Service Delivery Centre (SDC) helpline: phone 08000 320 339, Mon-Fri, 9:30am-5:00pm. It is requested that patients wait for an appointment letter before calling the NHS Highland SDC to make an appointment.

If you have a clinical query please contact NHS Highland’s Health Protection Team. The details for the Health Protection Team are 01463 704886 and the email address for the Health Protection Team is hpt.highland@nhs.scot

Community Pharmacies will deliver vaccines and immunisations required for foreign travel. The details of pharmacies providing this service can be found on the NHS Highland website which will continue to be updated as pharmacies go live.

Vaccination Service Delivery Centre HELPLINE 

InSpire

In 2017, a national campaign launched to make everyone in Scotland aware of the way the NHS are improving how it uses information from GP patient records.   For further information please consult www.spire.scot or call NHS Inform on 0800 22 44 88.

Chronic Medication Service/ Serial Prescribing

Riverside Medical Practice is encouraging all patients prescribed repeat medication to register for the chronic medication service (CMS). This is a NHS service provided by all community pharmacies. The pharmacist will provide you with a review of your medication and discuss any problems you have, enabling you to get most benefit from your medicines. If you are registered for this service your doctor may issue you a serial prescription, which lasts for 24/48 weeks, and allows you to get further supplies of your regular medicines direct from the pharmacy. Please refer to the community pharmacy, of your choice, if you have any questions and also to register you for the service.

Get Well, Keep Well

Of course we’re not just here for when you are unwell. Our team of healthcare professionals and back-up staff offer a number of clinics and services to promote good health and wellbeing whatever your medical condition.

Join In

We hope you enjoy having a look around the site and familiarising yourself with some of the online features.  Whatever your thoughts, be sure to let us know via our feedback function. Comments and suggestions are always a great way of helping us continue to enhance the way we look after you.

NHS24 Mental Health Hub

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