Riverside Medical Practice

Ballifeary Lane, Inverness, IV3 5PW

Telephone: 01463 715999

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Welcome to Riverside Medical Practice

With patients’ needs at the heart of everything we do, our website has been designed to make it easy for you to gain instant access to the information you need. As well as specific practice details such as opening hours and how to register, you’ll find a wealth of useful pages covering a wide range of health issues along with links to other relevant medical organisations.

Please assist our receptionists when you are asked for what may seem like personal details – the information is to help the doctor, nurse or healthcare assistant who is going to be dealing with your problem. All staff are bound by confidentiality protocols.

Enhanced Services within GP Practices

In December 2023 NHS Highland ceased contracts with GP Practices to deliver various additional ‘enhanced’ services such as coil fitting, contraceptive implants, diabetes care, minor surgery and some others.

Since then, NHS Highland has not offered acceptable replacement contracts. As such, many Practices are unable to continue to provide these services and instead have to refer patients to NHS Highland. It is a source of regret and frustration to Practices that they are unable to continue to deliver these services locally.

It is hoped NHS Highland may in the near future choose to contract this work back to General Practice in a viable way.


Active Practice


Riverside Medical Practice are delighted that we are now part of “Active Practice”. One of our trainee GP’s set all of our colleagues a step challenge in January, the competition was fierce! This played a huge part us in gaining this title. Thank you Dr Forbes! Please click here for some useful links and videos to get yourself moving more.

Community Link Worker Team – Available in the Practice

One of the services that you have available within our Practice is Community Link Workers.  Please click on the link below to watch a short video about the service they offer. If you feel this service could be useful for you, please call the practice to make a telephone appointment with one of our GPs to discuss a referral.

“All information patients share with the Community Link Worker Team is treated confidentially. However, if there is a risk of harm to an individual, or of harm to others, then the CLW team have a duty to share that information with an appropriate referral organisation, such as the GP Practice, Emergency Services, or Mental Health services.”

Face Masks in Social and Health Care

As of 16 May 2023, face coverings are no longer mandatory. However, if as a result of any background health condition you would wish to continue to wear a mask, please feel free to do so. Our staff may opt to continue to wear a face mask too.

If you have respiratory symptoms when attending the practice, we ask that you wear a mask.


Vaccination and Immunisation Update

In line with NHS Highland direction, your GP will no longer be responsible for the delivery of vaccinations and immunisations effective 1st March 2023.

After Wednesday 1 March 2023, NHS Highland will take responsibility for delivering ALL vaccines and immunisations in the community as part of a national vaccination transformation programme. Patients eligible for vaccination will be invited via letter to attend or book the appointment.

Patients can direct questions about child or adult immunisations to the NHS Highland Service Delivery Centre (SDC) helpline: phone 08000 320 339, Mon-Fri, 9:30am-5:00pm. It is requested that patients wait for an appointment letter before calling the NHS Highland SDC to make an appointment.

If you have a clinical query please contact NHS Highland’s Health Protection Team. The details for the Health Protection Team are 01463 704886 and the email address for the Health Protection Team is hpt.highland@nhs.scot

Community Pharmacies will deliver vaccines and immunisations required for foreign travel. The details of pharmacies providing this service can be found on the NHS Highland website which will continue to be updated as pharmacies go live.

Vaccination Service Delivery Centre HELPLINE 

If you have questions about clinics, have been asked to book an appointment or require alternative appointment arrangements, please contact our local Service Delivery Centre Helpline on 08000 320 339. The Helpline is open Monday to Friday, 9:30am to 5:00pm.

It has also come to our attention that parents have been sent letters containing the incorrect information regarding child flu vaccinations. Calling the number stated on the letter will direct you to the National Helpline instead of the Local Helpline. The Local Helpline can be contacted on 08000 320 339 to book an appointment. It is open Monday-Friday 9:30am-5:00pm. Please do not contact the Practice regarding this as the National Helpline have advised.



In 2017, a national campaign launched to make everyone in Scotland of the way the NHS are improving how it uses information from GP patient records.   For further information please consult www.spire.scot or call NHS Inform on 0800 22 44 88.

Chronic Medication Service/Serial Prescribing

Riverside Medical practice is encouraging all patients prescribed repeat medication to register for the chronic medication service (CMS). This is a NHS service provided by all community pharmacies. The pharmacist will provide you with a review of your medication and discuss any problems you have, enabling you to get most benefit from your medicines. If you are registered for this service your doctor may issue you a serial prescription, which lasts for 24/48 weeks, and allows you to get further supplies of your regular medicines direct from the pharmacy. Please refer to the community pharmacy, of your choice, if you have any questions and also to register you for the service.

Important notice re online prescriptions

Please note the contraceptive pill cannot be ordered online – this prescription is obtained from the Practice Nurse when you attend your annual review appointment).

Get Well, Keep Well

Of course we’re not just here for when you are unwell. Our team of healthcare professionals and back-up staff offer a number of clinics and services to promote good health and wellbeing whatever your medical condition.

Join In

We hope you enjoy having a look around the site and familiarising yourself with some of the online features.  Whatever your thoughts, be sure to let us know via our feedback function. Comments and suggestions are always a great way of helping us continue to enhance the way we look after you.

NHS24 Mental Health Hub




Latest News

Counselling Community Project

Posted on April 9th, 2024

Great fully funded service available for anyone looking for relationships counselling available within IV1 and IV3 postcodes. Contact directly for […]

Enhanced Services within GP Practices

Posted on March 27th, 2024

Enhanced Services within GP Practices In December 2023 NHS Highland ceased contracts with GP Practices to deliver various additional ‘enhanced’ […]

Public Holidays – Practice closures

Posted on March 25th, 2024

PUBLIC HOLIDAYS & CLOSURES In line with all of NHS Highland, our GP practice will be closed on the following […]

Period Product Pick-Up Point at Riverside Medical Practice

Posted on October 25th, 2023

Free Period Products Free period products are available in Highland to everyone who needs them.  Riverside Medical Practice are proud […]

Opening Times

  • Monday
    08:30am to 01:00pm
    02:00pm to 06:00pm
  • Tuesday
    08:30am to 01:00pm
    02:00pm to 06:00pm
  • Wednesday
    08:30am to 01:00pm
    02:00pm to 06:00pm
  • Thursday
    08:30am to 01:00pm
    02:00pm to 06:00pm
  • Friday
    08:30am to 01:00pm
    02:00pm to 06:00pm
  • Saturday
  • Sunday
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