With patients’ needs at the heart of everything we do, our website has been designed to make it easy for you to gain instant access to the information you need. As well as specific practice details such as opening hours and how to register, you’ll find a wealth of useful pages covering a wide range of health issues along with links to other relevant medical organisations.
Please assist our receptionists when you are asked for what may seem like personal details – the information is to help the doctor, nurse or healthcare assistant who is going to be dealing with your problem. All staff are bound by confidentiality protocols.
Community Link Worker Team – Available in the Practice
One of the services that you have available within our Practice is Community Link Workers. Please click on the link below to watch a short video about the service they offer. If you feel this service could be useful for you, please call the practice to make a telephone appointment with one of our GPs to discuss a referral.
“All information patients share with the Community Link Worker Team is treated confidentially. However, if there is a risk of harm to an individual, or of harm to others, then the CLW team have a duty to share that information with an appropriate referral organisation, such as the GP Practice, Emergency Services, or Mental Health services.”
As of 16 May 2023, face coverings are no longer mandatory. However, if as a result of any background health condition you would wish to continue to wear a mask, please feel free to do so. Our staff may opt to continue to wear a face mask too.
If you have respiratory symptoms when attending the practice, we ask that you wear a mask.
In line with NHS Highland direction, your GP will no longer be responsible for the delivery of vaccinations and immunisations effective 1st March 2023.
After Wednesday 1 March 2023, NHS Highland will take responsibility for delivering ALL vaccines and immunisations in the community as part of a national vaccination transformation programme. Patients eligible for vaccination will be invited via letter to attend or book the appointment.
Patients can direct questions about child or adult immunisations to the NHS Highland Service Delivery Centre (SDC) helpline: phone 08000 320 339, Mon-Fri, 9:30am-5:00pm. It is requested that patients wait for an appointment letter before calling the NHS Highland SDC to make an appointment.
If you have a clinical query please contact NHS Highland’s Health Protection Team. The details for the Health Protection Team are 01463 704886 and the email address for the Health Protection Team is firstname.lastname@example.org
Community Pharmacies will deliver vaccines and immunisations required for foreign travel. The details of pharmacies providing this service can be found on the NHS Highland website which will continue to be updated as pharmacies go live.
Vaccination Service Delivery Centre HELPLINE
If you have questions about clinics, have been asked to book an appointment or require alternative appointment arrangements, please contact our local Service Delivery Centre Helpline on 08000 320 339. The Helpline is open Monday to Friday, 9:30am to 5:00pm.
It has also come to our attention that parents have been sent letters containing the incorrect information regarding child flu vaccinations. Calling the number stated on the letter will direct you to the National Helpline instead of the Local Helpline. The Local Helpline can be contacted on 08000 320 339 to book an appointment. It is open Monday-Friday 9:30am-5:00pm. Please do not contact the Practice regarding this as the National Helpline have advised.
In 2017, a national campaign launched to make everyone in Scotland of the way the NHS are improving how it uses information from GP patient records. For further information please consult www.spire.scot or call NHS Inform on 0800 22 44 88.
Riverside Medical practice is encouraging all patients prescribed repeat medication to register for the chronic medication service (CMS). This is a NHS service provided by all community pharmacies. The pharmacist will provide you with a review of your medication and discuss any problems you have, enabling you to get most benefit from your medicines. If you are registered for this service your doctor may issue you a serial prescription, which lasts for 24/48 weeks, and allows you to get further supplies of your regular medicines direct from the pharmacy. Please refer to the community pharmacy, of your choice, if you have any questions and also to register you for the service.
Please note the contraceptive pill cannot be ordered online – this prescription is obtained from the Practice Nurse when you attend your annual review appointment).
Of course we’re not just here for when you are unwell. Our team of healthcare professionals and back-up staff offer a number of clinics and services to promote good health and wellbeing whatever your medical condition.
We hope you enjoy having a look around the site and familiarising yourself with some of the online features. Whatever your thoughts, be sure to let us know via our feedback function. Comments and suggestions are always a great way of helping us continue to enhance the way we look after you.
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