Riverside Medical Practice
Ballifeary Lane, Inverness, IV3 5PW
Telephone: 01463 715999
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Welcome to Riverside Medical Practice
With patients’ needs at the heart of everything we do, our website has been designed to make it easy for you to gain instant access to the information you need. As well as specific practice details such as opening hours and how to register, you’ll find a wealth of useful pages covering a wide range of health issues along with links to other relevant medical organisations.
Please assist our receptionists when you are asked for what may seem like personal details – the information is to help the doctor, nurse or healthcare assistant who is going to be dealing with your problem. All staff are bound by confidentiality protocols.
**Enhanced Services RETURN to GP Practices**
In December 2023 NHS Highland ceased contracts with GP Practices to deliver various additional ‘enhanced’ services. Since then, after a great amount of negation NHS Highland has offered a new contract to all GP Practices across the whole of Highland. We are pleased to inform you that Riverside Highland Medical Group has agreed and signed up to this new contract, allowing all services to return to the Practice and will resume with immediate effect.
This includes the likes of Minor Surgery, Diabetes management, Contraceptive coils and implants and blood testing for those on high risk medication. At the rural sites, a Minor Injury service will also be in operation, reducing the need to attend Emergency Departments.
We know it has been a challenging time for our patients and staff but we are pleased we will now be able to continue providing these vital services to our population.
Active Practice
Riverside Medical Practice are delighted that we are now part of “Active Practice”. One of our trainee GP’s set all of our colleagues a step challenge in January, the competition was fierce! This played a huge part us in gaining this title. Thank you Dr Forbes! Please click here for some useful links and videos to get yourself moving more.
Community Link Worker Team – Available in the Practice
One of the services that you have available within our Practice is Community Link Workers. Please click on the link below to watch a short video about the service they offer. If you feel this service could be useful for you, please call the practice to make a telephone appointment with one of our GPs to discuss a referral.
“All information patients share with the Community Link Worker Team is treated confidentially. However, if there is a risk of harm to an individual, or of harm to others, then the CLW team have a duty to share that information with an appropriate referral organisation, such as the GP Practice, Emergency Services, or Mental Health services.”
Face Masks in Social and Health Care
As of 16 May 2023, face coverings are no longer mandatory. However, if as a result of any background health condition you would wish to continue to wear a mask, please feel free to do so. Our staff may opt to continue to wear a face mask too.
If you have respiratory symptoms when attending the practice, we ask that you wear a mask.
Vaccination and Immunisation Update
In line with NHS Highland direction, your GP will no longer be responsible for the delivery of vaccinations and immunisations effective 1st March 2023.
After Wednesday 1 March 2023, NHS Highland will take responsibility for delivering ALL vaccines and immunisations in the community as part of a national vaccination transformation programme. Patients eligible for vaccination will be invited via letter to attend or book the appointment.
Patients can direct questions about child or adult immunisations to the NHS Highland Service Delivery Centre (SDC) helpline: phone 08000 320 339, Mon-Fri, 9:30am-5:00pm. It is requested that patients wait for an appointment letter before calling the NHS Highland SDC to make an appointment.
If you have a clinical query please contact NHS Highland’s Health Protection Team. The details for the Health Protection Team are 01463 704886 and the email address for the Health Protection Team is hpt.highland@nhs.scot
Community Pharmacies will deliver vaccines and immunisations required for foreign travel. The details of pharmacies providing this service can be found on the NHS Highland website which will continue to be updated as pharmacies go live.
Vaccination Service Delivery Centre HELPLINE
If you have questions about clinics, have been asked to book an appointment or require alternative appointment arrangements, please contact our local Service Delivery Centre Helpline on 08000 320 339. The Helpline is open Monday to Friday, 9:30am to 5:00pm.
It has also come to our attention that parents have been sent letters containing the incorrect information regarding child flu vaccinations. Calling the number stated on the letter will direct you to the National Helpline instead of the Local Helpline. The Local Helpline can be contacted on 08000 320 339 to book an appointment. It is open Monday-Friday 9:30am-5:00pm. Please do not contact the Practice regarding this as the National Helpline have advised.
InSPIRE
In 2017, a national campaign launched to make everyone in Scotland of the way the NHS are improving how it uses information from GP patient records. For further information please consult www.spire.scot or call NHS Inform on 0800 22 44 88.
Chronic Medication Service/Serial Prescribing
Riverside Medical practice is encouraging all patients prescribed repeat medication to register for the chronic medication service (CMS). This is a NHS service provided by all community pharmacies. The pharmacist will provide you with a review of your medication and discuss any problems you have, enabling you to get most benefit from your medicines. If you are registered for this service your doctor may issue you a serial prescription, which lasts for 24/48 weeks, and allows you to get further supplies of your regular medicines direct from the pharmacy. Please refer to the community pharmacy, of your choice, if you have any questions and also to register you for the service.
Important notice re online prescriptions
Please note the contraceptive pill cannot be ordered online – this prescription is obtained from the Practice Nurse when you attend your annual review appointment).
Get Well, Keep Well
Of course we’re not just here for when you are unwell. Our team of healthcare professionals and back-up staff offer a number of clinics and services to promote good health and wellbeing whatever your medical condition.
Join In
We hope you enjoy having a look around the site and familiarising yourself with some of the online features. Whatever your thoughts, be sure to let us know via our feedback function. Comments and suggestions are always a great way of helping us continue to enhance the way we look after you.
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Latest News
Enhanced Services return to GP Practices
Enhanced Services return to GP Practices In December 2023 NHS Highland ceased contracts with GP Practices to deliver various […]
Public Holidays – Practice closures
PUBLIC HOLIDAYS & CLOSURES In line with all of NHS Highland, our GP practice will be closed on the following […]
Opening Times
- Monday
08:30am to 01:00pm
02:00pm to 06:00pm - Tuesday
08:30am to 01:00pm
02:00pm to 06:00pm - Wednesday
08:30am to 01:00pm
02:00pm to 06:00pm - Thursday
08:30am to 01:00pm
02:00pm to 06:00pm - Friday
08:30am to 01:00pm
02:00pm to 06:00pm - Saturday
CLOSED - Sunday
CLOSED
