Riverside Medical Practice

Ballifeary Lane, Inverness, IV3 5PW

Telephone: 01463 715999

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First Contact Physiotherapy

Acute Muscle, Back, or Joint Problems – You can phone the surgery to make an appointment with one of our Practice Physiotherapists for any injury, muscle or joint problem.

Patients can book appointments directly with our Physiotherapists without the need to see a doctor first. The Physiotherapy team works closely with the doctors to effectively manage musculoskeletal problems and has experience of joint and soft tissue injections.

The Practice Physiotherapy Team consists of:

  • Susie Torrance (Wednesday & Thursday)
  • Louise White (Tuesday)

For more information on what the First Contact Physiotherapist (FCP) can do for you, click on the link below to watch a short information video:

When to see your FCP

And for more information about the service, please see the FCP website 



Phio – NHS Highland’s digital musculoskeletal (MSK) physiotherapy assessment


As part of the NHS Highland physiotherapy service based in our GP practice, it’s important that we’re able to offer you immediate support when you feel like you need it.

NHS Highland are introducing a new NHS self-referral service to help connect you to the right care, in the right place.

Phio is a clinically-supported, digital musculoskeletal system. It is a free interactive online tool that quickly and accurately signposts you to the right pathway to support your MSK condition.

The Phio assessment takes approximately 10 minutes to complete and your answers will always be assessed by a qualified physiotherapy team. If your condition is deemed suitable, you will be invited to download an app on your smartphone with a programme of exercises tailored to your condition. You should receive this within 48 hours. Once you start, a team of physiotherapists are on hand to monitor and support you via a two-way chat.

This service is totally free, is overseen by the physiotherapy team at Phio, available to everyone aged 16 and over and will not impact your access to our other care services.

Please find some informational videos here:

Phio Access – YouTube – assessment
Phio Engage – App Store Trailer – YouTube – rehabilitation
Access Phio here


Opening Times

  • Monday
    08:30am to 01:00pm
    02:00pm to 06:00pm
  • Tuesday
    08:30am to 01:00pm
    02:00pm to 06:00pm
  • Wednesday
    08:30am to 01:00pm
    02:00pm to 06:00pm
  • Thursday
    08:30am to 01:00pm
    02:00pm to 06:00pm
  • Friday
    08:30am to 01:00pm
    02:00pm to 06:00pm
  • Saturday
  • Sunday
NHS A-Z Conditions
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