IMPORTANT MESSAGE

March 2022

We now have access to an online service called 'patient services' which will link to your medical record and allows you to access your repeat prescription and book and cancel appointments online. As it links directly with your medical record, there are future plans to give you access to results and much more of your medical record.
 

If you would like to engage with our online service, please contact the surgery on nhsh.gp55841-reception@nhs.scot with your name, address and date of birth. 

One you are registered, you will be sent a token code electronically which will allow you to fully register to access your prescriptions for ordering.

Please note: If you currently use our online service via our website (www.riversidemed.co.uk) this will no longer be active as of March 2022 and we will ask you to move over to our new service as mentioned above.

If you are having trouble registering for the above but still need to request your medication, please email your details and request to nhsh.gp55841-prescriptions@nhs.scot 

Repeat Prescriptions

If you take regular medications then we attach a list of your medicines to each prescription. Use the latest list to let us know which medicines you require. Any amendments to the repeat prescription list can only be made with the doctor’s permission and will take longer to process.

You can then get your request to us in three ways as follows:

• Online - please click on the link at the top of this page to request a repeat prescription online (please note the contraceptive pill cannot be ordered online - this prescription is obtained from the Practice Nurse when you attend your annual review appointment)
• Pop it into the box inside or outside the entrance to the practice.
• Post it to the practice including a stamped addressed envelope if you want the prescription posted back.

This following NHS Highland video explains the reasons why changes may be being made to some prescribed medicines  https://youtu.be/PU0hUB36elY.

It is no longer possible to request repeat prescriptions over the phone.

Some of the pharmacies are able to accept your repeat prescription request and bring it to the practice. Check with your local pharmacy whether they offer this service.

Always indicate whether you will be collecting your prescription or wish your prescription to be forwarded to a particular pharmacy. Please allow 2 working days before collecting your prescription from the surgery.

If you request your prescription to be forwarded to a particular pharmacy, please allow an extra day before collecting from them as your chemist may not collect from us on a daily basis.

Same day requests place a considerable strain on our system so please help us to help you by ordering in advance before your medication runs out.

Attached Pharmacy

There is an independent partnership (Lloyds Chemist) next door to the surgery. They are open from
09:00 – 18:00 weekdays and 09:00 – 12:00 on Saturdays.

Medication Reviews

Patients on repeat medication will be asked to see a doctor, nurse practitioner or practice nurse at least once a year to review these regular medications and notification should appear on your repeat slip. Please ensure that you book an appropriate appointment to avoid unnecessary delays to further prescriptions.

Please allow two full working days for prescriptions to be processed and remember to take weekends and bank holidays into account.

Prescriptions for Current Medication

If you're taking medicines for a health condition, and you're planning on being away from home for a while, you need to be prepared before travelling.

If you are travelling outside the UK and you have a health condition which requires prescription medicines, your GP will be able to prescribe a maximum of 3 months supply.

If you are going to be away for more than 3 months, you should ask your GP to give you a letter confirming the details of the medicines you are taking. This will enable the doctor you see while abroad to prescribe the appropriate medicine. It might even be worth having the letter translated into the language of your destination country, to avoid any further confusion.

If you are travelling outside the EU you can also contact the relevant country's embassy or high commission for advice before you go.

Taking Medicine Abroad

Different countries have different rules and regulations about which medicines they allow in or how much of a particular drug you can carry. To avoid risking your health or having a nasty experience with foreign customs, make sure you check all the facts before you leave.

Some prescribed medicines, such as Temazapam and Ritalin, contain controlled drugs meaning they are subject to control under the Misuse of Drugs legislation and there are limits to the amount you are allowed to take abroad. If you need to take more than the maximum allowance, you will need a special license from the Home Office. See the HM Customs and Excise website at http://www.hmrc.gov.uk/customs/ to check the permitted allowances on various drugs.

Countries such as India, Pakistan and Turkey have lists of medicines that they won’t allow in the country so it is worth visiting the UK Foreign and Commonwealth website at http://www.fco.gov.uk/ for a full list of embassy contact details that way you can check well in advance.

Further information can be obtained from the NHS 24 website at http://www.nhs24.com/.

Please allow 48 hours, excluding weekends and Bank Holidays, for your request to be processed. Any problems please telephone the surgery.