Noticeboard

Practice Closures: 

Please note that in line with all NHS Scotland, Riverside Medical Practice will be closed on the following dates:

Friday 15th April 2022 (Good Friday)
Monday 2nd May 2022
Friday 3rd June 2022
Friday 1st July 2022
Monday 1st August 2022
Monday 26th December 2022
Tuesday 27th December 2022
Monday 2nd January 2023
Tuesday 3rd January 2023
The surgery will only be open for pre-booked appointments on the following dates:
Monday 18th April 2022 (Easter Monday)
Friday 14th October 2022
The phone lines will be closed therefore if you require medical advice that can't wait until the phones reopen the following morning, please contact NHS24 on 111.

Apologies for any inconvenience caused.  

SMEARS - Please don’t ignore your next smear invite.  If you missed your last smear test, contact us to find a time that suits you.  All women aged 25-64 across Scotland are invited to have a cervical screening test every three years from age 25-49 and every five years from age 50-64.

Practice Policies

Clinical Photography Consent Form

Confidentiality & Medical Records

Locked blue folderThe practice complies with data protection and access to medical records legislation. Identifiable information about you will be shared with others in the following circumstances:

 

  • To provide further medical treatment for you e.g. from district nurses and hospital services.
  • To help you get other services e.g. from the social work department. This requires your consent.
  • When we have a duty to others e.g. in child protection cases anonymised patient information will also be used at local and national level to help the Health Board and Government plan services e.g. for diabetic care.

If you do not wish anonymous information about you to be used in such a way, please let us know.

Reception and administration staff require access to your medical records in order to do their jobs. These members of staff are bound by the same rules of confidentiality as the medical staff.

Freedom of Information

Information about the General Practioners and the practice required for disclosure under this act can be made available to the public. All requests for such information should be made to the practice manager.

Access to Records

In accordance with General Data Protection Regulations, the Data Protection Act 1998 and Access to Health Records Act, patients may request to see their medical records. Such requests should be made through the practice manager. No information will be released without the patient consent unless we are legally obliged to do so.  Please see our full privacy statement below:

Riverside, Foyers and Cromarty Medical Practices' Privacy Statement

 

Complaints

Customer service formWe make every effort to give the best service possible to everyone who attends our practice.

However, we are aware that things can go wrong resulting in a patient feeling that they have a genuine cause for complaint. If this is so, we would wish for the matter to be settled as quickly, and as amicably, as possible.

To pursue a complaint please contact the practice manager who will deal with your concerns appropriately. Further written information is available regarding the complaints procedure from reception.

Violence Policy

The NHS operate a zero tolerance policy with regard to violence and abuse and the practice has the right to remove violent patients from the list with immediate effect in order to safeguard practice staff, patients and other persons. Violence in this context includes actual or threatened physical violence or verbal abuse which leads to fear for a person’s safety. In this situation we will notify the patient in writing of their removal from the list and record in the patient’s medical records the fact of the removal and the circumstances leading to it.



 
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