Noticeboard

We are recruiting. Please visit our current vacancies page for more details. 

Practice Closures: 

Please note that in line with all NHS Scotland, the surgery phone lines will be closed on the following dates. 

Friday, 15 October 2021
Monday, 27 December 2021 (for Christmas Day)
Tuesday, 28 December 2021 (for Boxing Day)
Monday, 3 January 2022 (for New Year’s Day)
Tuesday, 4 January 2022 (for Sunday, 2 January)

Apologies for any inconvenience caused. 

COVID VACCINES FOR RIVERSIDE MEDICAL PRACTICE PATIENTS
Please contact the Practice to book your Covid vaccine if.
  • It more than 6-8 weeks since your first vaccine
  • If you have not yet attended for your first vaccine. 
We look forward to hearing from you. 
SMEARS - Please don’t ignore your next smear invite.  If you missed your last smear test, contact us to find a time that suits you.  All women aged 25-64 across Scotland are invited to have a cervical screening test every three years from age 25-49 and every five years from age 50-64.

Rights and Responsibilities

Doctor_and_patient.jpgWe aim to provide you with the highest quality of health care services through the doctors and nurses at the practice.

 

We Aim To:

  • Treat you confidentially, with courtesy and respect.
  • Have respect for your privacy, dignity and religious and cultural

    beliefs.

  • Keep you informed of the services we offer and any appropriate information that effects your health and treatment.
  • Run surgeries and clinics on time. Delays can happen, for example because of emergencies. We are sorry if you are kept waiting.
  • Offer you an urgent/emergency appointment with a doctor on the day you request it if you feel your condition warrants it.
  • Offer you a routine appointment with a doctor of your choice, normally within 5 working days, provided the doctor is not absent.
  • Provide a home visit if your illness means that it will be impossible for you to attend the surgery.
  • Have your repeat prescriptions ready for collection during the afternoon two working days after the request is handed in, or three days if you are collecting from a pharmacy. There may be a delay if you have not attended for a review when requested by the doctor or nurse.

How You Can Help Us:

 

Please:

  • Keep the appointment you have made, or cancel it well in advance to allow other people to be seen sooner.
  • Only ask for an urgent appointment for problems that cannot wait.This way doctors can deal with urgent problems as soon as possible.
  • Think ahead if you are taking regular medication and remember to request a repeat prescription in good time. If you need to see the doctor - do book in advance and avoid taking up an urgent appointment.
  • When the surgery is closed, only call the doctor in the case of a medical emergency.
  • Note that individual appointments are for one patient and one medical problem only. If you feel you may need a longer appointment, please tell reception staff.
  • Always listen to and follow the advice you are given by our doctors or nurses. If you are unsure about anything, please ask the doctor or nurse.
  • Treat our staff with the same courtesy and respect you would expect for yourself.


 
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