Noticeboard

Practice Closures: 

Please note that in line with all NHS Scotland, Riverside Medical Practice will be closed on the following dates:

Friday 15th April 2022 (Good Friday)
Monday 2nd May 2022
Friday 3rd June 2022
Friday 1st July 2022
Monday 1st August 2022
Monday 26th December 2022
Tuesday 27th December 2022
Monday 2nd January 2023
Tuesday 3rd January 2023
The surgery will only be open for pre-booked appointments on the following dates:
Monday 18th April 2022 (Easter Monday)
Friday 14th October 2022
The phone lines will be closed therefore if you require medical advice that can't wait until the phones reopen the following morning, please contact NHS24 on 111.

Apologies for any inconvenience caused.  

SMEARS - Please don’t ignore your next smear invite.  If you missed your last smear test, contact us to find a time that suits you.  All women aged 25-64 across Scotland are invited to have a cervical screening test every three years from age 25-49 and every five years from age 50-64.

Rights and Responsibilities

Doctor_and_patient.jpgWe aim to provide you with the highest quality of health care services through the doctors and nurses at the practice.

 

We Aim To:

  • Treat you confidentially, with courtesy and respect.
  • Have respect for your privacy, dignity and religious and cultural

    beliefs.

  • Keep you informed of the services we offer and any appropriate information that effects your health and treatment.
  • Run surgeries and clinics on time. Delays can happen, for example because of emergencies. We are sorry if you are kept waiting.
  • Offer you an urgent/emergency appointment with a doctor on the day you request it if you feel your condition warrants it.
  • Offer you a routine appointment with a doctor of your choice, normally within 5 working days, provided the doctor is not absent.
  • Provide a home visit if your illness means that it will be impossible for you to attend the surgery.
  • Have your repeat prescriptions ready for collection during the afternoon two working days after the request is handed in, or three days if you are collecting from a pharmacy. There may be a delay if you have not attended for a review when requested by the doctor or nurse.

How You Can Help Us:

 

Please:

  • Keep the appointment you have made, or cancel it well in advance to allow other people to be seen sooner.
  • Only ask for an urgent appointment for problems that cannot wait.This way doctors can deal with urgent problems as soon as possible.
  • Think ahead if you are taking regular medication and remember to request a repeat prescription in good time. If you need to see the doctor - do book in advance and avoid taking up an urgent appointment.
  • When the surgery is closed, only call the doctor in the case of a medical emergency.
  • Note that individual appointments are for one patient and one medical problem only. If you feel you may need a longer appointment, please tell reception staff.
  • Always listen to and follow the advice you are given by our doctors or nurses. If you are unsure about anything, please ask the doctor or nurse.
  • Treat our staff with the same courtesy and respect you would expect for yourself.


 
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