Noticeboard

Practice Closures: 

Please note that in line with all NHS Scotland, the surgery phone lines will be closed on the following dates. 

Monday, 3 January 2022 (for New Year’s Day)
Tuesday, 4 January 2022 (for Sunday, 2 January)

Apologies for any inconvenience caused. 

COVID VACCINES FOR RIVERSIDE MEDICAL PRACTICE PATIENTS
Please contact the Practice to book your Covid vaccine if:
  • If you have not yet attended for your first vaccine
  • It is more that 6-8 weeks since your first vaccine (the second one can be given after 7 weeks and 1 day)
  • You are due your booster  - It can be given after 12 weeks
We look forward to hearing from you. 
SMEARS - Please don’t ignore your next smear invite.  If you missed your last smear test, contact us to find a time that suits you.  All women aged 25-64 across Scotland are invited to have a cervical screening test every three years from age 25-49 and every five years from age 50-64.

Rights and Responsibilities

Doctor_and_patient.jpgWe aim to provide you with the highest quality of health care services through the doctors and nurses at the practice.

 

We Aim To:

  • Treat you confidentially, with courtesy and respect.
  • Have respect for your privacy, dignity and religious and cultural

    beliefs.

  • Keep you informed of the services we offer and any appropriate information that effects your health and treatment.
  • Run surgeries and clinics on time. Delays can happen, for example because of emergencies. We are sorry if you are kept waiting.
  • Offer you an urgent/emergency appointment with a doctor on the day you request it if you feel your condition warrants it.
  • Offer you a routine appointment with a doctor of your choice, normally within 5 working days, provided the doctor is not absent.
  • Provide a home visit if your illness means that it will be impossible for you to attend the surgery.
  • Have your repeat prescriptions ready for collection during the afternoon two working days after the request is handed in, or three days if you are collecting from a pharmacy. There may be a delay if you have not attended for a review when requested by the doctor or nurse.

How You Can Help Us:

 

Please:

  • Keep the appointment you have made, or cancel it well in advance to allow other people to be seen sooner.
  • Only ask for an urgent appointment for problems that cannot wait.This way doctors can deal with urgent problems as soon as possible.
  • Think ahead if you are taking regular medication and remember to request a repeat prescription in good time. If you need to see the doctor - do book in advance and avoid taking up an urgent appointment.
  • When the surgery is closed, only call the doctor in the case of a medical emergency.
  • Note that individual appointments are for one patient and one medical problem only. If you feel you may need a longer appointment, please tell reception staff.
  • Always listen to and follow the advice you are given by our doctors or nurses. If you are unsure about anything, please ask the doctor or nurse.
  • Treat our staff with the same courtesy and respect you would expect for yourself.


 
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