**PLEASE DO NOT ATTEND YOUR APPOINTMENT UNLESS ASKED TO BY A CLINICIAN**
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Welcome to Riverside Medical Practice
With patients' needs at the heart of everything we do, our website has been designed to make it easy for you to gain instant access to the information you need. As well as specific practice details such as opening hours and how to register, you’ll find a wealth of useful pages covering a wide range of health issues along with links to other relevant medical organisations.
Please assist our receptionists when you are asked for what may seem like personal details – the information is to help the doctor, nurse or healthcare assistant who is going to be dealing with your problem. All staff are bound by confidentiality protocols.
In view of the recent global COVID-19 outbreak, Riverside Medical Practice has made the decision to limit face to face contact with all patients.
PLEASE DO NOT COME TO THE PRACTICE FOR YOUR GP APPOINTMENT
Please note that pharmacies are now taking up to 7 days to process repeat prescriptions. Please take this into consideration when ordering your prescription.
#HelpUsHelpYou by following the new guidelines about ordering medication. Only collect the amount you need so that we can help reduce the pressure and workload for GPs and community pharmacies.
Please note the practice is trying to reduce the amount on contacts with patients collecting prescriptions. With this in mind we strongly suggest that you choose a pharmacy convenient for you for your prescription to be sent to.
For more info: www.nhs.inform.scot/coronavirus
Self Isolation Notes:
Use this service if you have been told to stay at home because of coronavirus and you need a note for your employer.
This service is only for people who:
- have symptoms of coronavirus and have used the 111 online coronavirus service
- have been told by a healthcare professional they have symptoms of coronavirus
- live with someone who has symptoms of coronavirus
If you are not sure if you need to stay at home, get the latest NHS advice on coronavirus.
If you have to stay at home but feel well enough to work, ask your employer if you can work from home. If you can work from home, you will not need an isolation note.
You can also use this service for someone else:
If you don't have symptoms and are looking for general advice.
Call Age Scotland for coronavirus advice, help, or simply a friendly voice of support.
Call the Scottish Government's official helpline for businesses for all questions related to Coronavirus financial support and essential advice.
Call Breathing Space Scotland for listening, advice and information for people in Scotland feeling low, stressed or anxious.
Call Healthy Working Lives for practical workplace advice on health, safety and wellbeing information.
- LGBT Health and Wellbeing Helpline: 0300 123 2523
Call LGBT Helpline Scotland for information and emotional support, or simply a friendly voice.
- Parent's Helpline: 08000 282233
Call Parentline Scotland for tips, advice and support for parents/guardians, or if you simply need to talk.
- Housing Helpline: 0808 800 4444
Call Shelter Scotland for advice and answers on homelessness, evictions, housing benefit, repairs and more.
- Domestic Abuse Helpline: 0800 027 1234
Call the Domestic Violence Helpline for confidential support from highly trained female advisers.
- Rape Crisis Scotland Helpline: 08088 01 03 02
Call Rape Crisis Scotland for confidential support, advice and information. It is for anyone, women and men, affected by sexual violence, no matter when or how it happened.
Resources to support emotional wellbeing and mental health
Parent Club - covering health information, advice on how to talk about Coronavirus and ideas on helping children through this time:
If you've developed a continuous cough or fever/high temperature in the last 7 days, stay at home for 7 days from the day your symptoms started.
PLEASE DO NOT ATTEND THE GP PRACTICE
Only phone your GP if your symptoms are severe. If your GP is closed, phone NHS24 on 111.
Visit the Coronavirus (COVID-19) page below for the latest advice or phone 0800 028 2816:
We now have access to an online service called 'patient services' which will link to your medical record and allows you to access your repeat prescription and book and cancel appointments online. As it links directly with your medical record, there are future plans to give you access to results and much more of your medical record.
If you would like to engage with our online service, please pop into the surgery to complete our online registration form, with identification and we can get you registered.
One you are registered, you will be sent a token code electronically which will allow you to fully register to access your prescriptions for ordering.
Please note: If you currently use our online service via our website (www.riversidemed.co.uk) this will no longer be active as of April 2020 and we will ask you to move over to our new service as mentioned above.
PLEASE NOTE THIS DEADLINE HAS BEEN POSTPONED UNTIL FURTHER NOTICE.
In 2017, a national campaign launched to make everyone in Scotland of the way the NHS are improving how it uses information from GP patient records. For further information please consult www.spire.scot or call NHS Inform on 0800 22 44 88.
Chronic Medication Service/Serial Prescribing
Riverside Medical practice is encouraging all patients prescribed repeat medication to register for the chronic medication service (CMS). This is a NHS service provided by all community pharmacies. The pharmacist will provide you with a review of your medication and discuss any problems you have, enabling you to get most benefit from your medicines. If you are registered for this service your doctor may issue you a serial prescription, which lasts for 24/48 weeks, and allows you to get further supplies of your regular medicines direct from the pharmacy. Please refer to the community pharmacy, of your choice, if you have any questions and also to register you for the service.
Important notice re online prescriptions
Please note the contraceptive pill cannot be ordered online - this prescription is obtained from the Practice Nurse when you attend your annual review appointment). Click here to order your prescription on line using the new form
Get Well, Keep Well
Of course we’re not just here for when you are unwell. Our team of healthcare professionals and back-up staff offer a number of clinics and services to promote good health and wellbeing whatever your medical condition.
We hope you enjoy having a look around the site and familiarising yourself with some of the online features. Whatever your thoughts, be sure to let us know via our feedback function. Comments and suggestions are always a great way of helping us continue to enhance the way we look after you.
(Site updated 31/03/2020)