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FLU VACCINE HAS ARRIVED.  PLEASE SEE HOME SCREEN FOR FURTHER INFORMATION...

The practice closes at 6pm. Between 6pm and 8am Monday to Thursday and after 6pm Friday until 8am Monday morning please phone 111 (NHS24, freephone) . The staff at NHS24 will ask you for information about your health and condition and will advise on the most appropriate course of action. This may include offering advice over the phone or advising you to attend a pharmacy. If they feel you need to be seen they will pass your case to Highland Hub who will be in touch to arrange for you to attend the Urgent Care Centre or in some cases provide a home visit.

In an emergency please phone 999 and speak to the ambulance service.

FLU VACCINE HAS ARRIVED.  PLEASE SEE HOME SCREEN FOR FURTHER INFORMATION...

CLOSED FOR STAFF TRAINING - FIRST WEDNESDAY MONTHLY 1PM-2PM

FLU VACCINE HAS ARRIVED.  PLEASE SEE HOME SCREEN FOR FURTHER INFORMATION...

SMEARS - Don’t ignore your next smear invite.  And, if you missed your last smear test, contact us to find a time that suits you.  All women aged 25-64 across Scotland are invited to have a cervical screening test every three years from age 25-49 and every five years from age 50-64. Please note that we now offer early morning appointments which many women find convenient to fit in around working patterns.

FLU VACCINE HAS ARRIVED.  PLEASE SEE HOME SCREEN FOR FURTHER INFORMATION...

Patient Advice & Support

Patient Advice and Support Service The Patient Advice and Support Service (PASS) is delivered by the Scottish Citizens Advice Bureau (CAB) Service. The service is independent and provides free, confidential information, advice and support to anyone who uses the NHS in Scotland. It aims to support patients, their carers and families in their dealings with the NHS and in other matters affecting their health.

The service promotes an awareness and understanding of the rights and responsibilities of patients. It also advises and supports people who wish to give feedback, make comments, raise concerns or make a complaint about treatment and care provided by the NHS in Scotland.

The Patient Advice and Support Service will: 

  • Help clients understand their rights and responsibilities as patients
  • Provide information, advice and support for those wishing to give feedback or comments, raise concerns or make complaints about health care delivered by NHS Scotland.
  • Ensure clients feel listened to, supported, and respected when raising concerns about difficult experiences
  • Work with the NHS to use feedback to improve NHS service provision.

The Patient Advice and Support Service also provides general advice and help on a range of issues, such as housing, employment, benefits or money worries. Support with these issues can have a positive impact on the health of clients. Clients can also access information and advice on how to access health and community services that offer additional support with health care needs. The service is a valuable resource for frontline NHS staff because it offers a wide range of support for patients in relation to health and health care.

How to contact the Patient Advice and Support Service

The Patient Advice and Support Service can be accessed through any Scottish citizens advice bureau.  You can find your local bureau by using the search facility at the top of this page. There is more information about the service at www.patientadvicescotland.org.uk/ 

Related publications: 

pdfPatient Advice and Support Service (PASS) leaflet

pdf Patient Advice and Support Service briefing sheet



 
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